Terms & Conditions

Smart Heating EA Ltd
Company Registration No. 09781338
Website: https://smartheatingea.co.uk

These terms apply to any quote, invoice or work carried out by Smart Heating EA Ltd (“we”, “us”, “our”) for a customer (“you”, “your”). By accepting a quote or asking us to carry out work, you agree to these terms.

1. Quotations

  • Quotations are valid for 7 days from the date of the quote. After this, we reserve the right to re-quote for the work, as prices and material availability can change.
  • A quotation is based on the information available to us at the time (including any survey carried out). If, once work begins, we discover additional work is needed that wasn’t visible or foreseeable at the time of quoting, we’ll let you know and agree any extra cost with you before proceeding.

2. Booking and deposits

  • Once you’ve agreed to go ahead with a quote, we may request a deposit to secure your work date.
  • If the work is to start within 14 days of the quote date, a Start Early Form must be signed by you in advance before we begin.

3. Payment

  • We accept payment by BACS or cheque, made payable to Smart Heating EA Ltd.
    • Sort code: 30-93-97
    • Account number: 33641360
  • Invoices are payable within 7 days of receipt. Prompt payment is appreciated.
  • If payment isn’t received within the agreed period, we reserve the right to charge reasonable interest on the overdue amount and to pause any further work until the account is settled.

4. Cancellations and rescheduling

  • If you need to cancel or reschedule a booked job, please give us as much notice as possible.
  • Any deposit paid may be non-refundable if cancellation happens with less than 48 hours’ notice, or if materials have already been ordered specifically for your job.

5. Access and site conditions

  • You agree to provide reasonable access to your property at the agreed time so we can carry out the work.
  • You’re responsible for letting us know about anything relevant to the job in advance (for example, pets, parking restrictions, or access issues) so we can plan accordingly.

6. Guarantees and workmanship

  • We carry out all work to a good standard of workmanship in line with relevant industry regulations and manufacturer guidelines.
  • Any guarantee on our workmanship, and any manufacturer’s warranty on parts or equipment supplied, will be confirmed to you at the time of quoting or on your invoice.
  • Guarantees do not cover faults caused by misuse, lack of maintenance, or work carried out by someone else after our visit.

7. Liability

  • We hold appropriate insurance for the work we carry out.
  • We aren’t responsible for pre-existing faults or damage that isn’t caused by our work, or for issues arising from instructions given by you against our professional advice.

8. Changes to agreed work

Any changes to the originally agreed scope of work (variations) will be discussed with you and may affect the price and/or timescale. We’ll confirm any changes with you before carrying them out where practical.

9. Complaints

If you’re unhappy with any aspect of our work, please contact us as soon as possible so we can look into it and put things right. Contact details are below.

10. Governing law

These terms are governed by the laws of England and Wales.

11. Changes to these terms

We may update these terms from time to time. The current version will always be available on this page.

Contact us

Smart Heating EA Ltd
Email: anthony@smartheatingea.co.uk
Company Registration No. 09781338