Privacy Policy
Who we are
Smart Heating EA Ltd Website: https://smartheatingea.co.uk
This policy explains what personal information we collect, how we use it, and what rights you have. We’ve tried to write it in plain English rather than legal jargon — if anything isn’t clear, please get in touch and we’ll explain.
Information we collect
When you leave a comment on our site, we collect what you type into the comment form, along with your IP address and browser details. This helps us spot and block spam. If you provide an email address, we may check it against the Gravatar service (used for profile pictures) — see Gravatar’s own privacy policy at https://automattic.com/privacy/. Once we approve your comment, your name and profile picture become visible to other visitors alongside it.
When you contact us or request a quote, we collect the details you provide (such as your name, address, phone number and email) so we can respond to you and carry out any work you ask us to do.
When you upload images to the site, please be aware that photos can contain hidden location data (GPS coordinates embedded in the file). We’d recommend removing this before uploading, as visitors could potentially extract it.
When you request a password reset (if you have an account with us), your IP address is included in the reset email for security purposes.
Cookies
We use cookies for a few practical reasons:
- If you comment and choose to save your name, email and website, we’ll store this in a cookie for up to a year so you don’t have to re-enter it next time.
- If you log in to an account on our site, we set cookies to keep you signed in. These normally last two days, or two weeks if you tick “Remember Me”. They’re deleted when you log out.
- If you visit our login page, a temporary cookie checks whether your browser accepts cookies. It contains no personal information and disappears once you close your browser.
You can control or delete cookies through your browser settings at any time.
Embedded content from other websites
Some pages may include content embedded from other sites (for example, videos). If you interact with this content, it behaves exactly as if you’d visited that other website directly — meaning that site may collect data about you, use its own cookies, and track your interaction, especially if you’re logged into an account there. This is governed by that website’s own privacy policy, not ours.
Who we share your data with
We use an automated spam-detection service to check comments left on the site. We don’t sell or share your personal information with third parties for marketing purposes.
How long we keep your data
Comments are kept indefinitely (along with the related technical details) so that we can automatically recognise and approve any follow-up comments from you, rather than holding every comment for manual review.
If you register an account with us, we keep the information in your profile for as long as your account is active. You can view, correct or delete this information yourself at any time, except your username. Our website administrators can also see and update this information where needed.
Your rights
You have the right to:
- Ask us what personal information we hold about you, and get a copy of it.
- Ask us to correct or update your information.
- Ask us to delete your personal information.
Please note we may need to keep some information where we’re legally required to (for example, for tax or accounting purposes).
To exercise any of these rights, contact us using the details below.
Children’s privacy
Our services are not directed at, or intended for, children under the age of 13. We don’t knowingly collect personal information from children. If you’re a parent or guardian and believe your child has provided us with personal information, please contact us and we’ll delete it promptly.
Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.
Third-party links
Our website may contain links to other websites. We aren’t responsible for the privacy practices of those sites, so we’d encourage you to check their own privacy policies before sharing any personal information with them.
Changes to this policy
We may update this policy from time to time — for example, if we change how the website works or if the law changes. Any updates will be posted on this page.
Contact us
If you have any questions about this policy, or want to exercise any of the rights above, please contact us at: office@smartheatingea.co.uk
