ABOUT US
Our Story
Anthony brings over 20 years’ experience in plumbing and heating to Smart Heating, having started working life as a labourer and in construction before deciding to specialise in heating engineering.
After gaining the necessary qualifications and skills to become a self-employed plumber, Anthony also completed his gas portfolio to qualify as a heating engineer. Following several years as a sole trader, Anthony established Smart Heating EA Ltd in 2015.
About Anthony
Anthony is passionate about why things work the way they do; about new technology and products. On his rare time off he is usually swotting up on the newest energy efficiency forum or looking at heat curves for different boilers!
His passion shines through when dealing with customers and he’s always ready to share his knowledge, provide tips and find the right solutions for your plumbing and heating queries.
On a personal level, Ant cares about the planet and is an avid scuba diver (before fatherhood)! He loves the environment and nature and in a business that deals in earth’s vital resources of water and gas, it’s important to him that we improve our sustainability and environmental impact as a company.
Anthony also contributes to industry publications on the subject of energy efficiency. You can read the latest article in Registered Gas Engineer magazine here or download the whole magazine here.
About Sian
Sian joined the business 5 years ago, following an extensive and fast-paced career in ports, both in the UK and abroad. Sian’s roles have included vessel, project, port and offshore personnel management for a mixture of public and private sector companies, and she brings firm organisation and process management to Smart Heating.
Sian’s main role, when not picking up the plumbing tools herself, is to ensure jobs are scheduled and completed correctly and to time, leaving problems solved and our customers happy!
Sian’s career started with Oceanography and Marine Biology, so it’s no surprise that she shares Ant’s passion for scuba diving (pre-motherhood!) and commitment to look at how Smart Heating can reduce our environmental impact within the Gas Industry.
About our Team
We are a team of six - Anthony, Sian, Hattie, James, Vlad and Archie, across our heating and plumbing services, and we plan to expand both our engineering and operational capacity over the next few years.
Smart Heating values grass-roots youth employment and development, and the principles apprenticeships and traditional avenues of recruitment deliver. We can attract the right type of people to complement the overall team dynamic, ensuring the sustainability and future of the company, with the right level of skills and experience to uphold the quality standard in years to come.
Ongoing training and exceptional customer service go hand in hand for us; our customers rely on us to know the latest options and solutions, so we train all our staff ‘on the job’, with supplementary specialist training to fill knowledge gaps as they appear, and as we learn and grow as a company.
We are part of IGEM (Institution of Gas Engineers & Managers) which gives us access to training resources and industry best practice, to keep our national and technical knowledge up to date. This is particularly important for us, as our interest in hydrogen as a mainstream energy source becomes more prevalent and available nationwide.
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Our Values and Our Guarantees
We’re Family & Family Matters
We live and work in Norwich and face the same heating challenges and energy bills as you do. Since becoming parents only a few years ago, we appreciate how important the home is, and we know that with the stress and pull of everyday life, a dripping tap can often be the last straw!
A DRIPPING TAP CAN OFTEN BE THE LAST STRAW!
As a family, we share your need for a warm, comfortable home, and we will do everything we can to help you achieve that and improve your homes and businesses.
Quality Service, Before, During & After
Being local to and knowing many of our customers personally, delivering outstanding service is a given. We appreciate how important the home is and our conduct as a business should reflect that when we are in your home or business.
IF WE SAY WE’LL TURN UP, WE TURN UP!
We know that you expect efficiency, quality, trust, reliability, care in your home and business, and competence in doing the job right. So, simply, if we say we’ll turn up, we turn up.
And when we leave, we tidy up after ourselves, so you can continue your day or evening as if we’d never had to come!
It bothers us if things don’t always go to plan! But they don’t 100% of the time, and we always try to find a positive and professional solution so you feel good and are pleased with the level of workmanship undertaken to resolve any issues that water or gas inevitably present at times!
Our 360° System Perspective!
Real advice on energy efficiency and sustainability in your home or business needs a holistic approach, so all our engineers are trained in plumbing as well as heating systems. By understanding heating and water systems together, we avoid ‘guesswork’ – and can provide you with the right solution.
All our staff are trained on the job, too, which means they have the practical problem-solving skills to back up their theoretical systems knowledge.
Wellbeing of the Earth and of us
Our love for the earth and respect for the environment are important values to bring into a business that works with gas, a non-renewable source of energy on a daily basis.
Treekly records our step activity as individuals and as a team and rewards our efforts by translating them into trees planted around the world.
FOR EVERY BOILER WE INSTALL WE PLANT 5 TREES ... REDUCING OUR IMPACT AND HELPING TO SAVE THE WORLD
- This aims to redress the balance in a small way, reducing our impact on the planet for the short time that we visit it for our children and their children.
- Plus, it supports our health and wellbeing and ignites the competitive spirit amongst the team measuring who’s done the most steps and planted the most trees!
- This is complemented by team member activity tracking under our private health insurance policy, which rewards individuals with lifestyle benefits depending on levels of activity and engagement with the programme.
